Replacing a Five-Year Legacy: Building a Global Expense Platform for a CRO Leader
01 50% Faster Submission — A Modern Experience for 8,000+ Global Users
Tigermed's employees across 40+ countries previously struggled with the Meike system's cumbersome submission process. Helios delivered a streamlined mobile-first interface with AI-powered receipt recognition, auto-categorization, and smart policy validation. Employees now submit expenses in minutes rather than navigating complex multi-step forms. Submission efficiency improved by 50%, dramatically reducing the time researchers and clinical staff spend on administrative tasks.
02 50% Faster Review — Intelligent Automation for High-Volume Processing
Managing 30,000+ monthly expense documents at peak season required a fundamentally different approach to review. Helios deployed its intelligent audit module, embedding expense policies and automated validation directly into the review workflow. The system pre-checks every submission against policy rules, flags exceptions, and routes compliant expenses for fast-track approval. Review efficiency improved by 50%, enabling the finance team to handle peak volumes without additional headcount.
03 Global Readiness — Multi-Country, Multi-Currency & Industry-Specific Capabilities
Unlike its predecessor, Helios was built with global deployment in mind. The platform supports operations in 40+ countries with multi-currency management, local regulatory compliance, and multi-language interfaces. Industry-specific capabilities for CRO operations — including clinical trial expense tracking, investigator payment workflows, and project-based budget management — were configured to meet Tigermed's unique requirements. The optimized expense categorization and accounting logic further streamlined financial operations.
Conclusion
By replacing its five-year Meike legacy system with Helios, Tigermed achieved transformative improvements across its global expense operations. Submission efficiency and review efficiency both improved by 50%, the platform now processes 30,000+ monthly documents at peak season for 8,000+ users across 40+ countries, and industry-specific capabilities for CRO operations ensured the platform met Tigermed's unique requirements. The successful migration demonstrated that a comprehensive, industry-aware platform can deliver measurable results at global scale.